Cancellation, Return & Refund Policy

At aesthetict.com, your satisfaction is our top priority. Please read our policy carefully to understand the terms regarding order cancellation, returns, replacements, and refunds.

1. Returns & Replacements

If you receive a wrong, damaged, defective, or low-quality product, or if any item is missing, please do not accept the package and immediately return it to the delivery agent.
Once you accept the package, we are unable to process claims for missing, defective, or incorrect products.
Replacement is subject to product availability.

2. Refund Policy

Refunds are only applicable for:
- Items canceled due to stock unavailability.
- Undelivered orders (refund will be processed after deducting any discount or cashback received).
Refunds for advance payments (if applicable) will be processed within 7–10 working days.
If cashback or discounts were applied, the refund amount will be adjusted accordingly.
For EMI orders, the applicable EMI processing fee will be deducted from the refund.
Aesthetict.com reserves the right to cancel any order within 48 hours for unforeseen or unavoidable reasons.

3. Requirements for a Valid Return

Valid proof of purchase (order number, invoice, etc.)
Product must be in its original packaging with all accessories.

4. Valid Reasons for Return

Delivery of a wrong product
Delivery of a defective product
Delivery of a product with missing parts
Incorrect content displayed on the website

5. Pre-ordered Products – Special Conditions

Pre-ordered products cannot be returned once received due to a huge import works includes.
Customers are advised to check carefully before accepting delivery at the day of delivery.

6. Installation Service Terms

For products requiring installation/fitting, service will be provided within 3 working days of delivery.
Once the product is received and accepted, it cannot be returned.

8. Non-Applicable Return/Replacement Guarantee

Returns/replacements will not apply in cases of:

Misuse, mishandling, or physical damage
Incidental damage due to product malfunction
Consumables already used/installed
Tampered or missing serial numbers
Products without complete packaging, box, or accessories

🔔 Note: Customers are advised to check carefully before accepting delivery at the day of delivery. Once the product is received and accepted, it cannot be returned.

Refund and Returns Policy